XXXX moments after I gotten a special text message alerting me personally the loan had financed

“Keep checking sometimes to see what Sofi will give you most of the month or two. We refinanced which have Sofi in to a great 5.35% rate (5.1% pursuing the auto-pay notice disregard) with a 10 seasons mortgage (

$125k equilibrium). I then refinanced with Sofi again in to an effective cuatro.0% interest (3.75% pursuing the vehicle-shell out write off) having a great seven 12 months mortgage (

Merely something to bear in mind – continue examining right back to the prices because will not prices anything to remain refinancing with Sofi.” – SaguaroSpines into the reddit, 8/

The guy verified that financing is acquired within XXXX XXXX XXXX XXXX which bank account XXXX is actually beneath the identity XXXX XXXX

Significantly more unfiltered customer critiques off SoFi come at the TrustPilot (4.6 of 5), and ConsumerAffairs (dos.8 regarding 5).

SoFi User Complaints

As the user boat loan companies, education loan refinancing lenders fall into the jurisdiction of one’s User Economic Coverage Agency (CFPB), a national department. As an element of its mission, the fresh new CFPB allows users in order to diary specialized grievances. These problems try in public areas on this new CFPB specialized web site.

Just like the , people possess registered step one,296 complaints regarding the SoFi having normally you to (1) problem all the about three (3) days; that is nearly 15 times the common day-after-day problem rates certainly examined loan providers. Among the many 601 complaints that have societal narratives, at the least 58 (9.65%) reference education loan refinancing.

People document this new annual exact carbon copy of you to definitely (1) issue for each $5.326 mil in the estimated business revenue otherwise one (1) issue for every single 16 staff.

The allegations made in these complaints are unproven, are never representative of all consumers’ experiences with SoFi, and may consist of dated pointers (about rates, bonus offers, etc.). Note that a lender with a large customer base is likely to also have a higher number of complaints when compared with smaller lenders.

Below we’ve got included about three (3) of the most extremely recent and relevant problems (during this creating) the spot where the consumer decided to revealing their information.

“On XXXX I received a text message from phone number XXXX that my SOFI loan was in process, but that additional information was required to secure the loan. The message included a link to complete the application. I had not started a loan application or any inquiry into a loan application and I assumed this was a fraudulent text. I replied STOP to opt out of any future correspondence. Aprox. On XX/XX/22 I received multiple calls from XXXX phone number XXXX requesting information to complete another loan application. This prompted me to check my credit report. Upon which time I noticed that SOFI had pulled my credit on XX/XX/22. I called SOFI and learned that a personal loan in the amount of <$1>had been dispersed to XXXX XXXX XXXX XXXX XXXX XXXX OK title loans XXXX. SOFI had all of my personal information on file ( XXXX, XXXX, Home Address, Phone, etc. ) I notified SOFI that this was a case of identity fraud and as of XX/XX/22 my case was being reviewed by their Fraud Dept. I called XXXX XXXX XXXX Bank and spoke to XXXX XXXX ( phone XXXX ) who works in their Fraud Dept. SOFI keeps forwarding me to their Fraud Investigative Team phone number ( XXXX ) that goes straight to voice mail. I can not get a valid case number or confirmation number and they will not give me a phone number or email address to call them directly. The funds have already been dispersed and I want this transaction wiped from my credit and all of my personal information removed from XXXX XXXX.”