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Complete Problem:I decrease behind to my mortgage XX/XX/XXXX and you may contacted Caliber for the XX/XX/XXXX to discuss exactly what my choices would be to dump the latest default. For https://paydayloancolorado.net/cascade-chipita-park/ every XXXX ( staff member id XXXX ), I’m able to extend my forbearance or submit an application for losses mitigation and you may she’d send paperwork to my family. With the XX/XX/XXXX XXXX ( employee id XXXX ) stated that my personal deferment agreement try due straight back by XX/XX/XXXX that have a mortgage fee owed XX/XX/XXXX. We never ever gotten so it agreement neither did We receive any cell phone calls in the a possible deferment. Into XX/XX/XXXX, XXXX ( employee id XXXX ), reported that easily are incapable of make a repayment up coming I would have to apply for losings minimization. I advised XXXX our very own difficulty would be fixed so we you can expect to restart payments XX/XX/XXXX however, XXXX asserted that was not a choice thus i filed my personal papers into the XX/XX/XXXX. With the XX/XX/XXXX a page was mailed claiming my request guidelines is actually refuted due to me personally not recognizing new deferment choice. My personal mortgage company pressed me in to an agenda which i cannot conform to, pushing me to apply for an alternative just to become refused. I’ve only accompanied brand new instruction off my personal mortgage company and you may tend to today remain abandoned.
Issue Info:
In order to have the offer complete i must From the that time we were unable to make trail payments.
Since then our state has changed you want to get Caliber up on the deal. Now that we could afford it Quality would like to create an excellent ( DIL ). Indeed the Caliber only has started interested in doing a beneficial DIL for years today. We were extremely shocked whenever Caliber provided united states the mortgage Modification. Amazed. Given that we are able to afford they we feel they do not want me to Customize the financing. We believe the borrowed funds amendment bring by Caliber are a fake offer they knew we can not pay the costs during the time so that they provided they so you’re able to you. Now that we can pay for they they won’t have to help you united states. We believe Caliber is really from the realtor industry maybe not the borrowed funds providers. They normally use the brand new ( DIL ) to amass functions then offer the newest to their cousin team new XXXX XXXX XXXX at a discount then your Believe resells they at a revenue. We believe the fresh Provided tends to make entire so you’re able to Caliber into losses into the loan and are usually ripping of tax Payer on a major Group peak. You should have a look at so it.
Ailment Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was †Withdrawn by Applicant â€. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying †Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.